Terms & Conditions
Some splitting, cracking, chipping and glazing may occur. We, and the vast majority of our customers, think the imperfect nature of the wood and finishing methods create an antique but spirited look that is part of the charm and appeal of the product. Please be aware that these blemishes and imperfections are non-structural in nature and are to be expected.
A. The Nature of Our Product
Bramble Furniture products are all hand-made from start to finish. Using many traditional methods are used in the construction of these unique accent pieces. The individual workmanship may cause slight differences in measurements and finish. This solid wood product constantly responds to its environment, therefore, the furniture has a subtle distressed look. Some splitting, cracking, chipping and glazing may occur. We, and the vast majority of our customers, think the imperfect nature of the wood and finishing methods create an antique but spirited look that is part of the charm and appeal of the product. Please be aware that these blemishes and imperfections are non-structural in nature and are to be expected.
Bramble's product is made by order so a customer can choose any finishing from the selected collection, but we have raw stock for some collections. If raw stock is ready, the lead time is about 2-3 weeks, but if there is no raw stock, lead time is about 6-8 weeks. There is always the possibility for faster production, depending on our factory’s conditions.
All returns must obtain a "Return Authorization" prior to return of merchandise. Failure to obtain authorization may result in refusal of return. You may obtain a "RA" by emailing pictures of the damages to a customer service representative. "The Bramble Company" may elect to authorize repair or make other arrangements in lieu of return.
In placing an order, you are accepting all products and merchandise under the terms and conditions written herein, including damaged items. Any and all warranties of merchandise, whether expressed or implied, are hereby waived and excluded from any transaction. There are no warranties that extend beyond the description implied in the terms and conditions.
E. Safety Considerations
Some of our products are sold as "fashion furniture" and are for decorative purposes, only. All steps are sold as plant stands. They are in no way intended for, or safely used as, a ladder or stepladder. Several of our smaller accessory items are not toys; they are for decorative purposes only. These are not to be used for sitting by either children or adults. Many of our dining and accent chairs are not intended for frequent or daily use and are not recommended for adults over 90kilograms. If you have any questions about which products are included in this category, please contact your customer service representative.
Welcome to the Bramble Furniture website (herein referred to as "Site") provided by Bramble Furniture (herein referred to as "Bramble Furniture", "us", and its affiliates).
What kind of personal information do we collect from you?
The personal information that you provide to us is required for our business functions and activities.
The types of personal information we collect include:
Billing and shipping addresses
Account login details and password
Site history including geographic location, duration of visits and number of pages viewed
When do we collect personal information from you?
We collect information from you when you register on our site, subscribe to a newsletter or enter information on our site.
How do we use your personal information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To send periodic emails regarding products and services.
Bramble Furniture reserves the right to open any personal data in any way at its sole discretion, with or without warrants or court orders from all law enforcement agencies around the world, if we believe that disclosure is necessary to protect ourselves, or our business in certain situations such as , but is not limited to, (a) violations of the Terms of Service governing this site; (b) has carried out, or accused of carrying out any activity that is considered to violate the intellectual property rights of another party; or (c) has committed, or been accused of carrying out any other illegal actions or activities. Bramble Furniture also has the right to report any suspected illegal activity on the entity for investigation and prosecution purposes.
Security of your personal information
Bramble Furniture has used a variety of industry-standard security technologies, procedures and processes, and is committed to protecting the security of your Personal Information.
When sensitive information (login data, credit card numbers, expiry dates) is provided, encryption is performed using Transport Layer Security (TLS) technology. We do not store any credit card information. Although Bramble Furniture takes the steps necessary to safeguard your Personal Information, please know that we cannot completely eliminate all security risks, and are not responsible for any losses that might result from using your credit card without authorization by any third party.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users are able to change their personal information by logging in to their account.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected]and we will promptly remove you from any future correspondence.